Head Office Staff

Welcome to Barracudas Headquarters – where exceptional talent meets our passion for creating amazing experiences for children! Explore exciting career opportunities with us and be a part of the team that drives the success of the UK's leading activity day camp.

Our company values of Communication, Fun, Innovation, Personal Development, Professionalism and Teamwork guide everything we do.

Days/Hours: Full time. Monday to Friday, 9am – 5pm. Shift pattern in the lead up and during school holidays, 8am - 5pm or 9am - 6pm or 11am - 8pm (July & August)

Timeframe: ASAP to mid/end August.

Occasional weekend days worked in the lead up and during school holidays. These are paid in addition to the salary or time in lieu.

Hybrid working policy

Location: Barracudas Activity Day Camps Head Office, Warboys

PURPOSE OF THE JOB

Barracudas Activity Day Camps is the UK’s favourite holiday childcare provider, we are looking for an enthusiastic, driven individual who is highly motivated and wants to join our growing company.

We are looking for a full-time seasonal customer service and sales administrator who is passionate about delivering and implementing a fantastic service and motivated to achieve sales targets.

Within this role you will be reporting directly to the Customer Service Manager, who oversees several regions of camps, ensuring targets are being met and we’re meeting customer satisfaction levels. You will part of a driven sales and customer service team working together to service all our holiday camps.

MAIN RESPONSIBILITIES:

• Answer incoming sales and customer service calls, acting as the first point of contact

• Taking bookings directly from our customers or assigning bookings received through partnership companies on our inhouse booking system

• Helping customers throughout their journey with Barracudas, from taking the initial booking through to their child’s last day at camp

• Confidently communicate with customers through, telephone, email, SMS, and chat services

• Accurately updating and amending bookings and customer details relating to our policies and procedures

• Upsell promotions and offers to customers

• Effectively investigate and respond to customer feedback in a timely manner

• Organising bookings for children who may require additional support, either for medical or educational purposes

• Responsible for reporting KPI’s for all camps

• Work to achieve seasonal targets, through targeted sales communication

• General admin relating to customers bookings and the operation of activity camps

• Following up and reporting on sales leads through HubSpot

• Assisting with outreach marketing on the local community

OTHER RESPONSIBILITIES:

• Contribute to the sharing of good practice and knowledge amongst colleagues as required

• Be compliant with staff policies and procedures

• Provide support for other colleagues when necessary

• Proactively participate in the company Continuous Professional Development process

• Perform miscellaneous job-related duties as assigned

ESSENTIAL EXPERIENCE:

• Professional telephone manner

• Ability to communicate effectively with customers both verbally and in writing

• Ability to prioritise and work well under pressure to strict deadlines

• Able to demonstrate careful attention to detail and accuracy

• Good ICT skills including use of Microsoft Office, Microsoft Excel

• DESIRABLE EXPERIENCE:

• A qualification in a relevant subject i.e. degree or NVQ for example

• Experience of working in a customer focused environment

• Experience of using a database

BENEFITS

• Home working options for 1-2 days a week, outside of seasonal hours

• Working for an organisation that is passionate about our core values, Teamwork, Fun, Professionalism, Professional Development, Communication & Innovation

• Free on-site parking

• Wellbeing Programme

• Supportive and friendly environment

If this sounds like you, we’d love to hear from you!

Please contact us at donna@barracudas.co.uk or 01480 467 567 for more information or to register your interest.